Will I be charged shipping at checkout?
NO SHIPPING will be charged at checkout. FREE SHIPPING is available on all products. We are glad to bring our customers great value and service.
How are you able to provide free shipping?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so we cooperate and partner with major shipping companies and compare which is most affordable, economical, and most importantly FREE!
Will I be charged taxes at checkout?
NO TAXES will be charged at checkout.
Taxes will ONLY be applied on shipments to New York, USA.
Why are taxes only applied to New York?
As Essential Viva operates at the heart of The Big Apple, taxes will only be applied to customers and shipping of products within New York as required by law.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.