Returns & Refunds
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
If you are unsatisfied with your order –
Please e-mail us at firstname.lastname@example.org or message us directly on Facebook @essentialviva and we will do our best to help you out within 24 hours
Customers will be responsible for paying return shipping costs.
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
You can submit refund requests within 7 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.